Shipping and Policies

Prices

All prices are quoted in US currency. Prices are subject to change without notice. Florida residents are subject to state sales tax of 7%.

Payment

Wheels Direct accepts cash, certified check, money order, Visa, Mastercard, Discover and American Express. All orders must be paid in full before goods will be shipped. Special order items must be paid in full before the item will be ordered. Special order items are non-refundable - NO EXCEPTIONS.

Shipping

All goods will be shipped by UPS or FedEx unless prohibited by size or weight. In the case of oversized or extremely heavy freight, a commercial freight carrier will be used. COD is not accepted at this time. Wheels Direct delivers all of its goods to the respective carrier properly boxed to prevent damage. Damage incurred during transit is the sole responsibility of the carrier. All items are insured for full value. If a package appears damaged when you receive it, indicate the condition of the package, listing specific damages on your receipt from the carrier along with your signature. If damage is discovered after opening the package, notify Wheels Direct and the respective carrier immediately. Claims for damage must be handled through the carrier. If necessary, we will assist you in any claim to the degree practical. Please inspect all merchandise carefully before installing it on the car. This includes, but is not limited to, mounting tires, painting, or modifying the product in any way, shape, or form. In order to make a damage claim, you must contact Wheels Direct before installing the product on the car. Once the item has been installed, it is considered used and is not returnable under any circumstance.

Warranty

Wheels Direct guarantees that its products are of the highest quality. The majority of our products carry a manufacturer's warranty, which is passed onto the customer. Please ask for your sales associate for more info on your specific product. Wheels Direct disclaims all liability caused by use of our products. It is the sole and complete responsibility of the buyer to ensure that parts used on their vehicles meet all federal, state and local laws and regulations. Buyer assumes all liability and risk associated with the use of our products. We are not responsible for any liability or losses which occur. All products carry manufacturer's warranty only.

Return Police

Wheels Direct will not accept unauthorized returns. If you need to return an item, please contact your salesperson. Wheels that have been mounted or other used items are not returnable. Special order items are not returnable. NO EXCEPTIONS.

Jline, HRE, MODULAR, DPE, and other Custom Made Wheels

Once the order has been placed for custom made wheels there are NO cancellations for ANY reason. Even if the estimated build time is exceeded they can't be cancelled as they are made specifically for your vehicle.